- Salcombe Town Council
- Self Help Emergency Plan
- Emergency “Grab Bag”
- Possible Emergencies
- Snow and Ice
- High winds and Loss of power/communications
- Serious road traffic collisions or aircraft crash
- Major pollution or contamination incident
- Water supply failure
- Emergency accommodation
- Contact Directory
- Emergency action Checklist
Salcombe Town Council Emergency Plan has been prepared in order to assist the residents of this parish to cope in the event of an emergency or other unforeseen situation which has disrupted the normal day to day life of the area.
In most circumstances the ‘Blue Light’ services (police, fire and rescue, ambulance and possibly the coastguard as appropriate) would be attendance very quickly and thus the involvement of parishioners would be minimal. In some situations a supporting role of “tea and sympathy” and possibly providing temporary shelter until the situation is resolved could be most valuable.
However, in the event of severe weather and/or commitments elsewhere the emergency services may not be able to respond as quickly as necessary and then it would be up to the residents to deal with the situation to the best of their ability. Therefore Salcombe Town Council has drawn up lists of services and facilities available within the parish together with contact numbers of individuals who may be able to provide assistance. We have also included a list of useful contacts outside our area.
In the first instance any unforeseen incident should be dealt with by those on the scene and further assistance sought as necessary. Town councillors are a useful source of advice and information and are a good first point of contact.
An up-to-date version of this booklet will be maintained for viewing or free download at: www.salcombetowncouncil.gov.uk
Interested agencies are encouraged to place a link to this URL on their own websites and documents.
The Emergency Plan will be periodically revised and any suggestions for corrections, additions or updates should be sent to the Town Clerk, Cliff House, Cliff Road, Salcombe, Devon TQ8 8JQ.
Please ensure you have the latest printed copy of this plan as details may be subject to change.
Salcombe Town Council Area
Salcombe is a Town close to the entrance of the Kingsbridge/Salcombe estuary. It is within the South Devon Area of Outstanding Natural Beauty, Site of Special Scientific Interest and the older part of town is designated as a Conservation Area. It has an extensive waterfront, and being part of a naturally sheltered harbour it has a rich and unusual diversity of estuary marine habitats and supported wildlife and is host to industries such as Shipbuilding, Crabbing, and Tourism, with Sailing and Yachting being a very popular part of the Tourism Industry, Salcombe also has a very large percentage of second homes, and holiday homes that are rented out during the summer season.
According to the 2001 Census Salcombe had a population of 1,893. Salcombe has a Primary School, Redfern Health Centre, a Retained Fire Station and a Lifeboat Station, which has an inshore and offshore lifeboat. The Police maintain a presence at the Harbour Masters office at Whitestrand. During the summer months the Harbour Master operates a Harbour Patrol at night. The town has many shops situated along by the waterfront but many of these are seasonal. There is however a chemists, bakers, general store, delicatessen and butchers that stay open all year round along with a hardware shop and other facilities that are situated in Island Street. There is also a general stores/Post Office that is open all year round and situated up the top of town in Loring Road.
Salcombe has a bus service operated by Tally Ho! Coaches, the route 606 operates Monday to Saturday. There is no Sunday Service, but there is an Exeter to Salcombe service that operates one service only on a Sunday. In the holiday periods a bus service is provided by Town Council through Tally Ho to transfer people from the Bonfire Hill Car Park to the Tourist Information Centre in Salcombe. Along with this provision are foot passenger ferry crossings. Salcombe also has a Petrol Station which is open seven days a week.
The main A381 links Kingsbridge through to Salcombe passing through Malborough. All roads in and around Salcombe are narrow, many with passing places only and the whole area becomes congested with visitors in the summer and builders/service vans et al during the other times. Should emergency vehicles need to attend they could be hampered by any of these.
A minor injury unit is located in Kingsbridge hospital but it is not manned on a 24 hour basis. The nearest railway station is in Totnes, where there is also a 24 hours minor injury unit.
Self-help Emergency Plan
The Civil Contingencies Act 2005 suggests that town and parish councils prepare a contingency plan for self-help in case of emergency. Nearly all emergencies affecting our community will be dealt with by the “blue light services”, local authorities or public utility companies but there may be occasions when the community will have to help itself. Salcombe Town Council have therefore prepared a community self-help plan which we hope will provide a framework for parishioners to cope with any emergencies affecting our community.
This guidance is by its very nature generic, and can be adapted to any incident. Once the emergency services are in attendance the information in the plan can then be used to provide assistance and local knowledge.
Risks that may require the communities to act independently include isolation caused by bad weather or being unable to receive help from the emergency services due to widespread disaster or pandemic. In other situations such as major spillage, flood, aircraft accident or lost persons the emergency services could well rely on local knowledge to help in their efforts.
Emergency “Grab Bag”
Householders are advised to prepare an emergency bag to help them locate essential items quickly should an incident occur. It is also suggested that they collect and maintain a small emergency store of bottled water, ready to eat food and a can opener.
The bag should be small enough to carry and stored in a safe place where family members can find it. It should be checked regularly and should include:
- Details of regular prescriptions for your family and any medications.
- Paper copy of useful telephone numbers (e.g. family, friends, insurance company, utilities, doctors etc)
- Mobile phone and charger
- Important documents e.g. passport, insurance certificates
- NHS numbers (you can obtain these from your doctor)
- First Aid kit
- Wind-up or battery radio, including spare batteries
- Wind-up or battery torch with spare batteries
- Essential keys (house, car, work)
- Special items (e.g. spectacles, contact lenses)
- Cash and debit/credit cards
- Candles and matches
Snow and Ice
This could result in fallen trees, power disruption, blocked roads and failure of public transport. With limited road access through our STC area we could quickly become isolated.
Salcombe Town Council has established a volunteer Snow Warden scheme and areas have been adopted where it is felt that gritting is most necessary:
The map below shows the main areas of gritting that has been adopted by this council as their snow policy, but it is also envisaged that the main arterial routes such as access from the fire station be gritted as a matter of course.
The numbers for these councilors can be found on the main contacts sheet
High Winds and Loss of Power/Communications
Since much of the local medium-voltage power and telecommunications networks still rely on overhead power lines localized outages can be anticipated during exceptionally windy weather. Loss of electricity can have a “knock-on” effect on all other mains services. Mobile phone coverage of the parish is sometimes patchy and therefore cannot be relied on to provide back-up in the event of wired network failure.
If telephones are not affected and road traffic is moving freely contact should be made with the relevant service supplier to:
- report the loss of service
- obtain an estimate of time when service will resume
- obtain advice on making situation safe if necessary
If reconnection is likely to be delayed the supplier should be asked to institute emergency measures to help the community deal with the situation until the services are reconnected. South Hams District Council (01803 861234) should also be kept informed of the situation.
Serious Road Traffic Accidents or Aircraft Crash
This would probably only be a short-term problem before the emergency services took over but help could be provided by local householders in the form of hot drinks, blankets, shelter etc.
Major Pollution or Contamination Incident
While there is no known major or hazardous chemical or biological process industry in the area the possibility of airborne or waterborne contamination reaching the parish cannot be wholly ruled out. However, management of any such incident would be very technically specialized and thus any response by the community would be confined to communication and observance of measures recommended by MoD, Police and Emergency Services.
Water Supply Failure
In addition to inconvenience and reduced fire-fighting capability failure of the mains water supply may lead to a public health hazard from contamination of conduits. Good communication within the community will be of paramount importance in this eventuality. As soon as possible South West Water will dispatch bowsers containing fresh, uncontaminated water supplies.
Areas within the lower part of town historically have been vulnerable to flooding. District are currently negotiating with property owners to have a Flood Gate installed on the slipway. Many of the shops in this area have flood measures which can be installed if due warning is provided. However there are some properties that sit below the water level and thus are more prone to suffer. Areas like South Sands can become cut off if storm damage affects the road.
Short-term localised flooding may occur after particularly intense rainfall (flash flooding) exacerbated by blocked culverts, and by high tides and tidal surges, as well as run off of surface water overwhelming the drainage system.
South Hams distribute sand bags and the exact location can be decided before any incident although in the past they have been piled up at Colemans Corner (Clifton Place) for collection and this has worked well.
South Hams Flood Line out of hours service 01803 867034
Temporary accommodation could in an emergency be provided at the:
Salcombe Primary School
Salcombe Rugby Club
Salcombe Young person’s centre (Beehives)
These locations have both kitchen and bathroom facilities and contacts and their numbers can be found in the directory below.
First responders are volunteers trained and equipped to deal with some medical emergencies. Based in the community they have greater local knowledge and are able to mobilise more rapidly than other rescue services. They are contacted through the normal Ambulance control centre.
Redfern Health Centre 01548 842284
Pharmacies: Boots Chemist 01548 842146
South Hams Hospital 01548 852349
Derriford Hospital 01752 202082
Torbay Hospital 01803 614567
FIRE AND EMERGENCY SERVICES
Fire/Police/Ambulance/ Coastguard 999/112
H M Coastguard – Falmouth (Also 999/112) 01803 882704
Western Power Distribution Emergency Line 0800 3659000
Power Failure 08457 651651
Environment Agency, South West Region emergencies 0800 807060
Floodline 0345 988 1188
South Hams Floodline out of hours service 01803 867034
South West Water 0800 1691144
Salcombe Harbour and Water taxi 01548 843791
Hazel Burkitt (Salcombe Young Persons Centre/Beehives) 07779850391
Chandlers Heights Office 01548 842397
Tourist Information Centre 01548 843927
Tally Ho Bus and Coach service 01548 853081
West End Garage 01548 842889
TOWN, DISTRICT AND COUNTY COUNCIL CONTACTS
SALCOMBE TOWN COUNCILLORS
17 Grenville Road, Salcombe TQ8 8BJ (h) 01548 844733
firstname.lastname@example.org (mob) 07876 141937
9 Camperdown Road, Salcombe (h) 01548 842267
email@example.com (mob) 07812 850518
Myrana, Drake Road, Salcombe TQ8 8EG (h)01548 843329
21 Buckley Street, Salcombe TQ8 (h)01548 844560
firstname.lastname@example.org (mob) 07730 422655
8 Kingsale Road, Salcombe TQ8 8AS (h) 01548 843108
Richard Whitfield (mob) 07767 787255
31 Ember Road,Salcombe TQ8 8FP
Town Clerk: Gill Claydon
E-mail email@example.com 01548 842282
E-mail firstname.lastname@example.org 01548 581185
(mob) 07840 560270
Project Manager and Cemetery Administrator: Pete Robinson
Beehive, 17 Landmark Road, Salcombe, TQ8 8NY (h) 01548 844027
email@example.com (mob) 07777 699701
SOUTH HAMS DISTRICT COUNCIL
General enquiries 01803 861234
Out of Hours 01803 867034
SALCOMBE & MALBOROUGH WARD DISTRICT COUNCILLORS
District Councillor Ms Judy Pearce 01548842267
District Councillor Simon Wright 07970 836410
DEVON COUNTY COUNCIL
General Enquiries 01392 382000
County Councillor: Rufus Gilbert 01548 856659
Cliff House – Keyholders Caretaker Simon 07453 210717
Office 01548 844704
Salcombe Church of England Primary School
Keyholders Secretary Rachel 01548 842842
Caretaker Mark Roberts 07779329887
Keyholders Daniel French 01548 844928
Salcombe Rugby Club
Keyholders Paul Billings 01548 842639
(H) 01548 842311
Salcombe Young Persons Centre/Beehives
Keyholder Hazel Burkitt 07779850391
Emergency Food Supplies
WRVS Luncheon Club Julie Coleman 01548 843603
The Ferry Inn 01548 844000
The Kings Arms 01548 842202
The Fortescue 01548 842868
The Victoria 01548 842604
Salcombe Bakehouse 01548 842824
Colemans Butchers 01548 842809
Cranchs Store 01548 842331
Spar Store 01548 842836
The Plaice restaurant and takeaway 01548 843693
Mobile Fish & Chips 07534863023
BBC Radio Devon (104.3fm) 01752 260323
Travel Desk 0845 300 2829
Heart South Devon (100.5/100.8/101.2/101.9)
EMERGENCY ACTION CHECK LIST
- Dial 999 and ensure the emergency services are aware of
the emergency and log any advice given. Repeat advice back to the person on the other end of the phone.
- Contact and inform South Hams District Council and Devon County Council. Remember to get person’s name, extension number and department where he/she works.
- Contact member of the Town Council
- Contact volunteers and keyholders as appropriate
UNDER NO CIRCUMSTANCES SHOULD YOU PUT
YOURSELF OR OTHERS AT RISK
DROP DOWN CONTACT LIST IN CASE OF EMERGENCY
Community Safety and Emergency Planning Officer
TOR2 Control Room
01803 861278/01803 867034 (out of hours)/07980 011895*
Town Council Emergency Committee
Andrew Biggs Caroline Bricknell Richard Whitfield
07876141937 07812850518 07767787255
PASTORAL CARE IN CASE OF A SERIOUS EMERGENCY
Parish of Salcombe
Rev. Daniel French
Salcombe 01548 844928
Curate: Stephen Ball
Monsignor Adrian Toffolo
Kingsbridge 01548 852670
Date Completed: …………………….
Date to be revised:………………….. 6 months after adoption
By emergency committee members or Town Clerk/Project Manager.